SHIPPING POLICY

AUSTRALIAN ORDERS

• ALL ORDERS ARE PROCESSED WITHIN 2–5 BUSINESS DAYS.
• ORDERS ARE SHIPPED FROM SYDNEY, AUSTRALIA.
• STANDARD AND EXPRESS SHIPPING OPTIONS ARE AVAILABLE AT CHECKOUT.
• ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH YOUR TRACKING INFORMATION.
• DELIVERY TIMES BEGIN FROM THE DATE YOUR ORDER IS DISPATCHED, NOT THE DATE YOUR ORDER IS PLACED.

INTERNATIONAL ORDERS

• GMM SHIPS TO SELECT INTERNATIONAL DESTINATIONS.
• INTERNATIONAL DELIVERY TIMES VARY DEPENDING ON THE DESTINATION, SHIPPING SERVICE AND CUSTOMS PROCESSING.
• INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY APPLICABLE CUSTOMS DUTIES, IMPORT TAXES OR FEES CHARGED BY THEIR COUNTRY.
• GMM DOES NOT CONTROL CUSTOMS PROCESSING TIMES AND DELAYS MAY OCCUR AFTER YOUR ORDER ARRIVES IN THE DESTINATION COUNTRY.

PRE-ORDERS & RELEASES

• PRE-ORDER ITEMS WILL HAVE AN ESTIMATED DISPATCH DATE LISTED ON THE PRODUCT PAGE.
• PRE-ORDER ITEMS ARE NOT SUBJECT TO OUR STANDARD 2–5 BUSINESS DAY PROCESSING TIME.
• DURING MAJOR RELEASES, LIMITED DROPS OR HIGH-VOLUME PERIODS, ORDERS MAY REQUIRE ADDITIONAL PROCESSING TIME. ANY SIGNIFICANT DELAYS WILL BE COMMUNICATED WHERE POSSIBLE.

DELIVERY INFORMATION

• CUSTOMERS ARE RESPONSIBLE FOR PROVIDING A COMPLETE AND CORRECT SHIPPING ADDRESS AT CHECKOUT.
• IF YOU NOTICE AN ERROR IN YOUR SHIPPING DETAILS, PLEASE CONTACT GMM AS SOON AS POSSIBLE. WE CANNOT GUARANTEE CHANGES CAN BE MADE ONCE AN ORDER HAS BEEN DISPATCHED.
• IF AN ORDER IS RETURNED TO GMM DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, ADDITIONAL SHIPPING COSTS MAY APPLY BEFORE THE ORDER CAN BE RESENT.
• ONCE AN ORDER HAS BEEN DISPATCHED, DELIVERY TIMEFRAMES PROVIDED BY THE CARRIER ARE ESTIMATES AND MAY BE AFFECTED BY DELAYS OUTSIDE OF GMM’S CONTROL.

LOST OR DELAYED ORDERS

IF YOUR ORDER HAS NOT ARRIVED WITHIN THE EXPECTED DELIVERY WINDOW, PLEASE CHECK YOUR TRACKING INFORMATION FIRST.

IF YOU BELIEVE YOUR ORDER HAS BEEN LOST OR IS EXPERIENCING A SIGNIFICANT DELAY, PLEASE CONTACT US WITH YOUR ORDER NUMBER AND WE WILL ASSIST WITH INVESTIGATING THE SHIPMENT.

AUSTRALIAN CONSUMER LAW

NOTHING IN THIS SHIPPING POLICY EXCLUDES OR LIMITS ANY RIGHTS OR REMEDIES YOU MAY HAVE UNDER THE AUSTRALIAN CONSUMER LAW.

GMM THE KOMPANY