RETURNS & REFUND POLICY

WE WANT YOU TO BE HAPPY WITH YOUR GMM ORDER. PLEASE READ THE FOLLOWING POLICY BEFORE MAKING A PURCHASE.

RETURNS & EXCHANGES

GMM ACCEPTS RETURNS FOR CHANGE OF MIND OR INCORRECT SIZING WITHIN 14 DAYS OF DELIVERY, PROVIDED THAT:

• THE ITEM IS UNWORN, UNUSED AND UNWASHED.
• ALL ORIGINAL TAGS AND PACKAGING REMAIN ATTACHED AND IN ORIGINAL CONDITION.
• THE ITEM SHOWS NO SIGNS OF WEAR, DAMAGE, ALTERATION, DEODORANT, MAKEUP, FRAGRANCE OR OTHER MARKS.
• PROOF OF PURCHASE IS PROVIDED.

ITEMS THAT DO NOT MEET THESE CONDITIONS MAY NOT BE ACCEPTED FOR A CHANGE-OF-MIND RETURN.

CHANGE OF MIND

FOR APPROVED CHANGE-OF-MIND RETURNS, CUSTOMERS MAY REQUEST AN EXCHANGE OR STORE CREDIT.

GMM DOES NOT OFFER REFUNDS FOR CHANGE OF MIND, EXCEPT WHERE REQUIRED BY AUSTRALIAN CONSUMER LAW.

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS ASSOCIATED WITH CHANGE-OF-MIND OR SIZING RETURNS.

ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE FOR CHANGE-OF-MIND RETURNS.

SIZE EXCHANGES

SIZE EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY.

AS MANY GMM PRODUCTS ARE PRODUCED IN LIMITED QUANTITIES, WE CANNOT GUARANTEE THAT AN ALTERNATIVE SIZE WILL BE AVAILABLE.

IF YOUR REQUESTED SIZE IS UNAVAILABLE, GMM MAY OFFER STORE CREDIT WHERE APPROPRIATE.

SALE & LIMITED RELEASE ITEMS

UNLESS OTHERWISE STATED, SALE OR DISCOUNTED ITEMS ARE FINAL SALE FOR CHANGE-OF-MIND PURPOSES.

LIMITED-RELEASE PRODUCTS MAY ALSO BE EXCLUDED FROM CHANGE-OF-MIND RETURNS WHERE THIS IS CLEARLY STATED ON THE PRODUCT PAGE BEFORE PURCHASE.

THIS DOES NOT AFFECT YOUR RIGHTS REGARDING FAULTY, DAMAGED, MISDESCRIBED OR OTHERWISE NON-COMPLIANT PRODUCTS UNDER AUSTRALIAN CONSUMER LAW.

FAULTY, DAMAGED OR INCORRECT ITEMS

IF YOU RECEIVE AN ITEM THAT IS FAULTY, DAMAGED, INCORRECT OR MATERIALLY DIFFERENT FROM WHAT YOU ORDERED, PLEASE CONTACT GMM CUSTOMER SUPPORT AS SOON AS POSSIBLE.

PLEASE INCLUDE:

• YOUR ORDER NUMBER
• A DESCRIPTION OF THE ISSUE
• CLEAR PHOTOS OF THE ITEM AND, WHERE RELEVANT, ITS PACKAGING

WE WILL REVIEW THE ISSUE AND PROVIDE AN APPROPRIATE REMEDY IN ACCORDANCE WITH AUSTRALIAN CONSUMER LAW.

DEPENDING ON THE CIRCUMSTANCES, THIS MAY INCLUDE A REPAIR, REPLACEMENT OR REFUND.

NOTHING IN THIS POLICY EXCLUDES OR LIMITS ANY RIGHTS OR REMEDIES AVAILABLE TO YOU UNDER AUSTRALIAN CONSUMER LAW.

PRE-ORDERS

PRE-ORDER ITEMS ARE MADE OR ALLOCATED FOR FUTURE DELIVERY AND WILL HAVE AN ESTIMATED DISPATCH TIMEFRAME LISTED ON THE PRODUCT PAGE.

PLEASE CHECK PRODUCT DETAILS AND SIZING CAREFULLY BEFORE PLACING A PRE-ORDER.

ANY RIGHTS AVAILABLE UNDER AUSTRALIAN CONSUMER LAW CONTINUE TO APPLY TO PRE-ORDER PRODUCTS.

RETURN PROCESS

BEFORE SENDING AN ITEM BACK, PLEASE CONTACT:

support@gmmklothing.com

INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN.

PLEASE DO NOT SEND PRODUCTS BACK WITHOUT FIRST CONTACTING GMM.

ONCE YOUR RETURN HAS BEEN APPROVED, YOU WILL RECEIVE RETURN INSTRUCTIONS.

CUSTOMERS ARE RESPONSIBLE FOR ENSURING CHANGE-OF-MIND RETURNS ARE SAFELY PACKAGED AND SENT USING A TRACKABLE SHIPPING METHOD.

REFUNDS

WHERE A REFUND IS APPROVED, IT WILL BE PROCESSED TO THE ORIGINAL PAYMENT METHODWHERE PRACTICABLE.

PROCESSING TIMES MAY VARY DEPENDING ON YOUR BANK OR PAYMENT PROVIDER.

AUSTRALIAN CONSUMER LAW

OUR PRODUCTS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW.

NOTHING IN THIS POLICY IS INTENDED TO EXCLUDE, RESTRICT OR MODIFY ANY RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED.

GMM THE KOMPANY